Contact Us
Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to flag a concern, this page explains how to reach us and what happens next. The Australia Casino team is a small, independent editorial operation — we research and compare offshore online casinos for Australian players, and we take reader feedback seriously.
How to Reach Us
The fastest way to get in touch is by email. Send your message to [email protected] and include as much detail as you can — which page or casino you are writing about, what the issue is, and any relevant dates or screenshots if you have them.
We aim to respond to all genuine enquiries within two to three business days. During busy periods it may take a little longer, but every message is read.
What We Can Help With
- Factual corrections — if you have spotted an error in a review, an outdated bonus figure, or incorrect information about a casino's terms, let us know. We verify all updates before publishing them.
- Editorial feedback — opinions on how we score or rank casinos, suggestions for casinos to review, or comments on our methodology are always welcome.
- Affiliate and partnership enquiries — if you represent a casino or a related service and want to discuss how we work with commercial partners, email us with a brief outline.
- General questions — anything else about the site, our content or how we operate.
What We Cannot Help With
We are an independent comparison and review site. We do not operate any of the casinos listed here, and we have no access to player accounts, transactions or customer support systems at any operator. If you have a dispute with a casino — a delayed withdrawal, a locked account, a bonus query — you need to contact that casino's own support team directly.
For player protection resources, our Responsible Gambling page lists organisations that offer confidential support in Australia.
Commercial Relationships and Editorial Independence
Australia Casino earns commission when readers click through to a casino and sign up or deposit. That commercial relationship does not determine how we rate or rank casinos — our editorial assessments are made independently. You can read more about who we are and how we work on our About Us page.
If you believe a commercial arrangement has influenced content in a way that is misleading, please tell us. We take those concerns seriously and will review the relevant copy.
Corrections Policy
Casino offers, bonus terms and site features change regularly. We review our content on an ongoing basis, but readers sometimes spot changes before we do. If you flag a factual error, we will verify it against the operator's current terms and update the page if the information has changed. We do not alter editorial scores or rankings in response to requests from operators.
Privacy
When you email us, we use the information you provide only to respond to your enquiry. We do not pass your contact details to third parties. For full details, refer to our Terms and Conditions.
A Note on Response Times
We are based in Australia and operate during Australian business hours. If you are writing from a different time zone, please allow for that when estimating when you will hear back. We do not offer phone support or live chat — email is the only channel we monitor.
Thank you for taking the time to reach out. Reader feedback is one of the main ways we keep the site accurate and useful, and we appreciate every message that helps us do that better.